FAQ

Questions, answered

Everything you need to know about opening an account, cards, transfers and security.

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Getting started

Opening an account, verification and approval times.

Cards & payments

Virtual cards, spending limits and where they work.

Transfers

Domestic, international and email cheques.

Security

Encryption, fraud monitoring and lost-card steps.

01 How do I open an account?

Tap “Open account”, sign up with your email and complete a short identity (KYC) verification. Once approved — usually within minutes — your account is ready to use.

02 Is there a monthly fee?

Our Personal plan is completely free with no monthly fee. Paid plans add higher limits, international transfers and priority support.

03 Which currencies do you support?

We support 48 currencies including USD, EUR, GBP, NGN, INR, JPY and many more, with transparent exchange rates you can view before every transfer.

04 How fast are transfers?

Transfers between Mashreq Fintech accounts are instant. Domestic and international transfers are processed quickly and you can track their status in-app.

05 How do virtual cards work?

You can request a Visa or Mastercard virtual card and start spending the same day. Set spending limits, toggle online/ATM/international use, set a PIN, or freeze it any time.

06 How is my money protected?

We use bank-grade encryption, one-time passcodes, device and session management, and real-time fraud monitoring. You are always in control of your cards and sessions.

07 What happens if my card is lost or stolen?

Report it in the app and we will cancel the card immediately and issue a replacement — no phone calls required.

08 How do I get help?

Reach our support team 24/7 through the in-app support centre, or send us a message on the contact page. Real humans, fast replies.

Still have questions?

Our team is here to help you get set up and answer anything.